Your shopping cart is empty.

Return policy

To be eligible for a return, your item must be unopened/unused and in the same condition that you received it. It must also be in the original packaging, acompanied by your proof of perchance.

Once your return is received, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable): If you haven’t received your approved refund yet, please contact your bank. it may take some time before the refund is processed by your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mymatchaonline.com Shipping To return your product, you should mail your product to: MyMatcha Returns, ICE, Britannia House, Caerphilly Business Park, Caerphilly, CF83 3GG You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.